I am curious how you found that URL? There is no link to it on their general status page.
ghastmaster 1 days ago [-]
Found it. Click on "Global Outage" In the orange top bar. Hard to find when there are three different colors for hyperlinks on one page.
jshandling 1 days ago [-]
Why does a cooling failure in one datacenter brick the entire ecosystem? Reliability 101 to have redundancy here I'd think...
jshandling 1 days ago [-]
> We are currently in the process of shifting traffic to our backups sites
Manually?!
Geof25 1 days ago [-]
I guess multiple datacenter hosting and automatic switch over should be the resulting solution of this incident
hexagonsun 1 days ago [-]
click the words "global outage" on the main status page
cyberpunk 1 days ago [-]
I have to admit, this one has pissed me right off. I build systems that survive datacentre failures all the fucking time, it's inexcusable that a single site going dark removes access to something I pay like 200 euro a year for.
jshandling 1 days ago [-]
guess it's the same ol' reliability doesn't get prioritized until something like this happens story
abnercoimbre 1 days ago [-]
Back online for me ~2 hours later. Jesus.
Jenk 1 days ago [-]
Just for anecdata: I'm using simplelogin to alias my emails and I can see there is a 20ish minute window between when Simplelogin receives an email, to when it finally shows up in my Proton inbox. Normally it's an inconsequential delay.
Not sure if that indicates how much of a backlog of emails Proton has because of this outage, or if the DR infra is just that much slower?
abnercoimbre 1 days ago [-]
I can't access anything right now. Blocked from my files in Proton Drive. No emails. Nothing. Can't work at all.
abnercoimbre 1 days ago [-]
UPDATE: "We have identified a critical cooling failure in our Frankfurt datacenter. We are currently in the process of shifting traffic to our backups sites."
alexamelvin 1 days ago [-]
Interesting, we just had a major outage with NameCheap by cause of cooling failures. Hmmmm... make you think.
How is it the browser extension doesn't have a local cache? It seems like basic functionality. I'm having to copy passwords by hand from the mobile app, which does have a local cache.
Anyway, it's a good reminder: self-host all the things!
bsoles 1 days ago [-]
Mine does. I am able to login to the browser extension with my password and see all my passwords. I think there was a setting to enable local caching somewhere.
DavideNL 1 days ago [-]
It does have a local cache. It's a setting by the way called "Pass offline mode - enabled."
And it's enabled by default.
lillesvin 1 days ago [-]
Last thing I saw before my Proton Mail stopped responding was the "how are we doing?" survey modal, which I dismissed because I just wanted to get to my email.
Manually?!
Not sure if that indicates how much of a backlog of emails Proton has because of this outage, or if the DR infra is just that much slower?
Anyway, it's a good reminder: self-host all the things!
And it's enabled by default.
Hope it's nothing too bad.
>> Browser Extensions: Major Outage
A nice reminder to keep passwords offline.
(IDK if there's a more accessible alternative to imgur now)
In the web browser extension it's a setting called "Pass offline mode", and it's enabled by default.